UK Delivery
All UK orders are handmade, prepared and dispatched within 1-2 working days.
At checkout, you can choose from the following Royal Mail options:
Royal Mail 2nd Class: 2-3 working days (not tracked)
Royal Mail Tracked 48: 2-3 working days
Royal Mail Tracked 24: Next working day
Please Note: delivery times are Royal Mail estimates and begin once your order has been dispatched. Delivery may take longer during busy periods or due to circumstances outside of our control.
International Delivery:
We ship internationally using Royal Mail International Standard and Royal Mail International Tracked.
Royal Mail International Standard:
Europe: 3-5 working days
Rest of the world: 6-7 working days
This service is not tracked.
Royal Mail International Tracked
Europe: 3-5 working days
Rest of the world: 5-7 working days
Includes tracking to the point of delivery.
Delivery times are estimates from the date of dispatch and are not guaranteed. Customs or local postal delays may occasionally result in longer delivery times.
Duties and Taxes:
When your order is shipped using DDP (Delivery Duty Paid) all applicable duties are paid by us beforehand, so you should not be asked to pay additional import charges upon delivery.
Returns & Exchanges
We hope you love your JR JewelRi jewellery. If you change your mind, you can request a return within 14 days of receiving your order.
Items must be unworn, unused and returned in their original condition and packaging.
Personalised & Custom-Made Items
Personalised, engraved, made-to-order or custom-sized pieces cannot normally be returned or exchanged unless they arrive fault or incorrect.
Earrings
For hygiene reasons, earrings cannot be returned or exchanged once package has been opened, unless they are faulty.
Faulty or Incorrect Orders
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible so we can help.
Return Postage
For change- of- mind returns, the customer is responsible for return postage. If an item is faulty or incorrect, JR JewelRi will cover the appropriate return costs.
How to Make a Return:
To request a return or exchange, please contact us within 14 days of receiving your order at:
customerservice.jrjewelri@gmail.com
Please include:
- Your order number
- The name used to place the order
- The items you would like to return
- Your reason for the return
We’ll then provide you with the return instructions.
Please do not send an item back before contacting us.